This is the knowledge base containing the most common problems and questions users have.
- Account Issues
- Purchase Issues
- Download and Installation Issues
- Gameplay Issues
- Console Issues
- Kerbalizer Issues
I purchased without making an account and I can’t login to KSP Store.
After you checkout from KSP Store, the system will automatically create a KSP Store Account with the email address and password you type in the Checkout Form. You should be able to log in using those details and the instructions here. If you do not receive a confirmation email, due to your email provider blocking it, don’t worry, you can still log in and download the game.
When I try to login, it says “There is no account associated with this e-mail address”.
Maybe you mistyped your email address when you create your account or filled out the Checkout Form of KSP Store. Send an email to KSP Support explaining your problem, your KSP Store Account email address and your Invoice ID. Note that the Invoice ID is NOT the Transaction ID and NOT the Receipt ID.
I’ve used the password recovery feature to reset my password, but I didn’t get any recovery email.
Well, first of all be sure to check your spam folder. We also have realized that some email providers (Verizon, Sbcglobal.net, Freenet.de, Comcast, etc.) have blocked our domain (kerbalspaceprogram.com) and IP Address due to their strict incoming email rules. They added us to their spam lists, so you won’t receive any email from us. Send an email to KSP Support explaining your problem. They will reset manually your password and ask you to change your KSP Store Account email address. If you are using an account from Gmail, Hotmail, Yahoo, or something similar, you might want to check your spam folder before asking for help, password-recovery emails usually end up in the spam folder.
I currently have a weird auto-generated password, but my own. How do I change it?
Log in with your current password and click the My Account button, go to the bottom of your profile and click the Edit Profile button. There you can edit most of your account information, including the password.
I used the password reset, but the password you sent me doesn’t work. What’s the problem?
90% of the times, this is because when you copy-paste the password off the email message you copy blank spaces too, the log in system evaluates the full string, including blank spaces, so if there are blank spaces, the password you used is different to the one in the database, and thus fails to log you in. Make sure you don’t get blank spaces.
Can I install the game on more than one computer?
Certainly, you can download and play the game on all of your personal computers with the same license. Even if some are Windows and some are mac computers.
I bought the game on the KSP Store, but I want it on Steam. Will you give me a Steam Key?
In general no. The option to transfer KSP Store licenses to Steam is only available for those who bought KSP before it originally came out on Steam, March 20th 2013. Note that if you do qualify for a transfer and choose to do it, the process is OPTIONAL and IRREVERSIBLE. If you transfer your purchase to Steam, you will no longer be able to download or update the game from the KSP Store. To move to Steam, log in to your KSP Store profile and you will find the button to start the process next to your download link. If you can’t see the button in your profile it means you purchased the game after it was on Steam and you are not eligible, no exceptions, please don’t insist.
I bought the game on Steam, but I want it on the KSP Store as well. Would you activate my account for download?
No, sorry, the migration will not work that way. If you bought the game on Steam, you will only have it on Steam. To get it in the KSP Store too, you will have to purchase it here. Do keep in mind that the Steam version is DRM free, so it can be played offline as well, so you’re really not missing out on anything with the Steam version instead of the KSP Store one.
The store says that I don’t need a Paypal account and that I can pay with a Credit Card. How can I do this?
After you check out from KSP Store, the system redirects you to a Paypal Page where you can choose to pay with a Paypal Account or a Credit Card. All the transaction is managed by Paypal. Please do note that, due to Paypal policies, this option is not available in some Countries.
I never received the confirmation email after I purchased the game.
This is once again due to some email providers blocking our automated email server. It doesn’t really matter, all the email tells you is that everything was successful and that you can download the game by following these instructions. You can still download the game even if you didn’t receive this email.
I want a refund, what should I do?
We are unable to refund purchases. If you have a good reason for asking a refund you could try contacting Paypal directly and see if they can refund your purchase. For 3rd party sites (Steam, GOG, etc) the refund policy for the given site applies.
I bought a Gift Code and I gave it to a friend. How do we redeem it?
Gift Codes can be redeemed at the KSP Gift Code Page. The person who redeem the code will get a Free copy of Kerbal Space Program.
I paid for a Gift Code, but never received it. What do I do?
First of all, make absolutely sure it is not in your spam folder. Send an email to KSP Support, tell them what happened and be sure to attach your Paypal receipt.
If I buy the game now, will I have to buy it again for the next update?
No, if you buy the game now you won’t have to pay for further updates. Be sure to check this information too.
I saw the post stating that players who purchased the game before May 2013 will get expansions for Free. Does this apply to Steam purchases as well?
Yes, any purchase made before May 1st 2013 counts, regardless of the payment or distribution method.
Download and Installation Issues
How do I get the game if I’ve already purchased it?
Login to KSP Store. You will find the download link in your My account Page or in the Product Detail page. Here are more in-depth instructions.
How do I update the game to the most recent version?
Just click the Update button on the Launcher to start the updater application. You can also download a fresh up to date copy from the Store following the instructions. If you have the Steam version of the game you don’t have to do anything, the Steam client will update your game automatically.
If the patcher is not working for you, we suggest you download an up to date installer from the store and use it over the current installation, so you don’t lose your progress.
The download link is not shown in my Products Purchased list and I’ve already completed the transaction.
Do note that it may take a few minutes for the link to show up. If the link has not appeared after one hour since your purchase, send your Paypal Receipt to KSP Support with a brief explanation. This will prove you bought the game and it will be easier to solve the problem.
When I try to download, I get a “Server Migration” error.
Please, be sure to not refresh or add any URL directly on your browser. Sometimes you can experience a disconnection from your internet and that cuts the download process. Go back to your KSP Account page and click the download buttons to start the process again. Also try down loading the game from a different web browser.
I try to open the game on Mac and the following message comes up: “KSP can’t be opened because it is from an unidentified developer”
You have to change your Gatekeeper settings please look here to see how you do that.
- My game crashed, what do I do so it won’t crash anymore?
When I try to run the game for Windows, it says I need to install .Net. What do I do?
You have to install the following packages by Microsoft:
My game for Mac keeps crashing on startup. It keeps saying something about restoring windows. Reinstalling the game didn’t help.
What you have to do to be able to play the game again is delete the saved state the mac created for the game, just download and double click this file. If you’re not given permission to run the script by double clicking, open the Terminal type sudo and a blank space drag and drop the script to the Terminal window and hit enter, you will be asked for your Mac password, type it (it will not echo to the screen, it’s normal) and hit enter again. If you still can’t run the script you can delete the save state files manually, refer to the self help for crashes article to see how.
The game for Windows doesn’t run. It says “There should be a KSP_Data folder next to the executable”. What do I do?
This most likely due to you having moved the KSP executable, (KSP.exe). You are not supposed to move anything out of the KSP root folder KSP_win). If you did move it, please try putting it back, then everything should work. Another cause may be you trying to run the exe file directly inside the zip file, you have to extract all the contents first. We recommend you use the installer rather than the zip file for an easier experience.
The game for Mac just bounces on the dock, but never actually opens. What now?
Follow these instructions:
- Right click (ctrl+click or whatever) the KSP.app file and select the ‘Show package contents’ option
- Navigate to the Contents->MacOS folder, inside it you should find a Kerbal Space Program exec file
- Open the Terminal and type ‘sudo chmod +x’ (without the quotes, note the blank space at the end) and drag and drop the exec file from the previous point from the Finder to the Terminal, hit enter
- The Terminal will ask for your password, the mac password, not the KSP one. It will seem as though you were not typing, but you are. Hit enter after you finish typing.
- If the Terminal doesn’t give an error message, you should be able to just double click KSP.app from the Finder to start the game.
I have macOS Sierra and the launcher only has the Update button lit. If I manually start KSP it gets to the loading screen but never finishes
We discovered that this is a problem that came with the recent public release of OSX Sierra. Here’s a workaround
The game gets to a screen with a slideshow, a loading bar and some clever game tips, but it’s stuck there, the loading bar doesn’t move. What can I do?
This most likely due to you having moved the KSP executable, (KSP.app for mac or KSP.exe for windows). You are not supposed to move anything out of the KSP root folder (KSP_win or KSP_osx folder). If you did move it, please try putting it back, then everything should work. Also keep in mind that sometimes mods break the game causing it to fail to load, if this started happening after you installed mods to your game you may want to remove them. If none of the above is the problem contact us to get another solution.
I installed mods on a previous version and upon update the game is acting weird, why is this?
Mods are very likely to break from one update to another, we suggest you delete your mods and wait for the mod maker to officially state that they work with the newer version before downloading and installing them again.
When I start the game, I get a strange error that says “GetThreadContext Failed” and the game crashes.
This is most likely about a background program interfering with the execution, the prime suspect is an Antivirus, but it may be something else. Try turning the Antivirus off and see if the game starts okay. It should also help to update your graphics drivers and/or Video BIOS.
Will Kerbal Space Program be released in other languages?
Yes! You can try the pre-release in Spanish, Simplified Chinese, Japanese and Russian in the KSP Localization update, released on March 16th, 2017.
Is KSP going to be released in major game consoles?
Yes, the PS4 and Xbox One versions have already been released in most territories, you can purchase and download it from the marketplace for your specific console.
If I purchased the PC version of KSP can I get any of the console versions for free?
No, sorry, the console ports are separate products and must be purchased separately.
If I buy the PS4/Xbox One version of KSP will I also get the PC version?
No, sorry, each console version and the PC version have to be purchased separately.
How do I purchase and download a console port of KSP?
You can do so using the respective marketplace directly from your console, like you would any other game.
I uploaded a gameplay video to Youtube. Is it okay for me to monetize it?
Yes, by all means. If you are having many views and want to seize the opportunity, go ahead. We just ask to be given credit, a mention and a link to our website is enough. You must also make it perfectly clear that we are the copyright holders of KSP.
I want to use KSP for a school, museum or another educational related project. May I?
Yes, Kerbal Space Program encourages ‘Space Education’. We partnered with TeacherGaming and created ‘KerbaEdu’ for schools, so you can visit their website to contact them and know more about this.
- I cannot access the Forums/Spaceport or the KSP website. What should I do?
When is the next release coming?
Short answer: When it’s ready. This also applies to the console releases. Long answer: It is very hard to estimate a release date for any software product because unexpected things happen all the time, that’s why we don’t give release dates, not even estimates. We used to do it before but we could hardly ever release on the promised date, which caused people to get upset, and since we don’t want to disappoint you, but above all we don’t want to rush a release of a potentially buggy and untested product, we’ll keep the timeline to ourselves and release the game updates when we feel they are presentable to public.
Where do I download Kerbalizer?
We no longer support this app, but we maintain it for legacy reasons on Google Store and you can download it for free!
I already installed the Unity Web Player, but it keeps telling me to install it. What do I do?
The Unity Web player is no longer being supported on most modern web browsers. Sadly there’s nothing we can do about this.